Returns & Cancelations
Ellis Signs creates products to order and as such custom or semi-custom order cannot accept returns or cancelations once orders have been made.
Ellis Signs will honour any valid warranty claims, provided a claim is submitted within 1 years of receipt of items. Customers will be required to pre-pay the return shipping, however we will reimburse you upon successful warranty claim. Upon return receipt of items for warranty claim, you can expect Ellis Signs to process the warranty claim within 7 days. Once warranty claim is confirmed, we will repair or remake the sign within 14 days and ship it out to your free of charge. Other than using the Products for Yourself and Your Company, and as permitted under the terms and conditions of this Agreement, your warranty will become void if you resell, distribute, make any commercial use of, or use to operate a Web-site or otherwise generate income from the Products.
Unfortunately sale items cannot be refunded.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.